Summary

The Community Service Center (CSC) Project was implemented by the Turkish Red Crescent (TRC), with support from the Republic of Korea National Red Cross (KNRC), as part of Türkiye¡¯s post-earthquake recovery efforts. Between May and August 2024, 10 CSCs were established across six of the hardest-hit provinces—Ad©¥yaman, Gaziantep, Kahramanmaraş, Malatya, Osmaniye, and Hatay—serving as accessible hubs for integrated humanitarian assistance. Eight of these centers were funded through the KNRC¡¯s Türkiye Earthquake Response contributions.

This final evaluation confirms that CSCs played a central role in delivering multi-sectoral support, including nutrition, livelihoods, protection, MHPSS, WASH, shelter, CVA, and in-kind assistance. A qualitative evaluation combining 14 focus group discussions, 3 key informant interviews, and a structured desk review assessed performance against the OECD-DAC criteria.

Key findings include:

 - Effectiveness scored high, reflecting strong delivery of core services such as food support, psychosocial assistance, and medical referrals. Beneficiaries consistently reported improvements in well-being, access, and satisfaction.

- Relevance, Impact, Coverage, and Sustainability were rated moderate, with beneficiaries affirming that services met critical needs but also pointing to recurring gaps in physical accessibility, child-friendly spaces, long-term planning, and information flow.

- Communication shortcomings emerged as a cross-cutting issue, with many participants unaware of the full range of services offered, underscoring the need for strengthened outreach strategies, especially for vulnerable and hard-to-reach groups.

- Psychosocial support was widely praised and seen as a cornerstone of community healing and cohesion, especially when integrated with peer-led activities and informal social spaces. 

The evaluation validates the CSC model as a highly valued, contextually appropriate, and adaptive intervention that not only addressed urgent needs but also fostered trust and engagement. To strengthen its legacy and guide future humanitarian programming, the report calls for:

- Improved accessibility and outreach to ensure inclusion of all groups;

- Expanded child- and gender-sensitive services;

- Development of localized sustainability strategies with community leadership;

- Stronger two-way communication channels, both digital and face-to-face.

These findings provide partners with evidence-based insights to refine and potentially scale the CSC model, ensuring that recovery investments contribute not only to immediate relief but also to long-term resilience and locally anchored development.